Contact Us
We'd Love to Hear From You
Have a question about your fitnai Smart Glasses? Need help with an order? We're here for you — just reach out and we'll get back to you as soon as possible.
Live Chat
Click the chat icon in the bottom right corner to message us directly. Our team is available on business days (excluding public holidays), 9:00–12:00 AM & 1:30–6:00 PM (Hong Kong Time, UTC+8). If we miss you, we'll reply first thing when we're back in the office.
Email Support
Send us a message at fitnannna@gmail.com. Our team monitors emails during business hours — business days (excluding public holidays), 9:00–12:00 AM & 1:30–6:00 PM (Hong Kong Time, UTC+8). We aim to respond within 1–2 business days.
Order & Shipping
Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days after dispatch within the US.
Returns & Exchanges
Not satisfied? We offer hassle-free returns within 30 days of delivery. Please contact us before sending any items back. View our full Refund Policy →