We're Here to Help
Have a question about your fitnai Smart Glasses? Browse our quick answers below, or head to our full FAQ page for more detail. You can also explore our technology page to learn more about how fitnai works.
Quick Answers
Is fitnai waterproof?
fitnai is water-resistant with IP54 protection — it handles sweat, dust, and light rain. It is not fully waterproof and should not be submerged in water.
Does fitnai support prescription lenses?
Yes. fitnai supports optional RX insert frames for prescription lenses. Contact us for details on ordering a custom RX insert.
How long does the battery last?
Up to 6 hours of open-ear audio playback. Battery life varies depending on camera, AI, and audio usage.
How do I view and save my recordings?
Download the DA ECHO App on your smartphone to review, save, and share your POV clips and photos.
How do I charge fitnai?
fitnai uses magnetic charging. Attach the magnetic charging cable to the charging area on the frame.
What is your return policy?
We offer 30-day free returns. If you're not satisfied for any reason, contact us within 30 days of delivery for a full refund. View full Refund Policy →
What warranty does fitnai come with?
All fitnai products include a 1-year limited warranty covering manufacturing defects.
Contact Us
Still have questions? Our support team is ready to help during business hours — Mon–Fri, 9:00–12:00 AM & 1:30–6:00 PM (Hong Kong Time, UTC+8), excluding public holidays.
- Email: fitnannna@gmail.com
- Live Chat: Click the chat icon in the bottom right corner
- Or visit our Contact page →
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